Refund Policy
At Grow BD, we strive to deliver high-quality freelance services to our clients worldwide. Your satisfaction is our priority. If you are not completely satisfied with the service provided, you may request a refund based on the terms outlined below.
Eligibility for Refund
- Refunds are only applicable if the service delivered does not meet the agreed-upon requirements or expectations.
- Clients must submit a refund request within 7 days of service completion.
- Requests must include detailed reasons for dissatisfaction and supporting evidence if applicable.
Refund Process
- Request Submission – To initiate a refund, contact our support team at hello@grow-bd.com with your order details and reason for the request.
- Review & Assessment – Our team will evaluate your request to determine eligibility based on the service agreement and quality standards.
- Resolution & Refund Issuance – If approved, refunds will be processed within 3 days via the original payment method.
Non-Refundable Services
- Services that have been fully delivered and approved by the client.
- Refund requests submitted beyond the 7-day eligibility period.
- Custom or special requests that were completed as per client instructions.
- Technical issues unrelated to our service performance.
Exceptional Cases
We believe in fairness and customer satisfaction, so we may consider partial refunds or service revisions in cases where adjustments can resolve the issue. Contact us to discuss concerns, and we will do our best to provide a resolution.
Contact Us
For any refund-related queries or assistance, please contact us.